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Knowledgebase

Knowledge Database

Looking for support? Check our knowledge database for the answer.

We pride ourselves on providing the World’s Finest Technical Support™.  Our team is dedicated to answering your questions and resolving any issues you may have before, during and after installation of our products.

Support normal hours are 8am-5pm Monday through Friday, with after hours support available for emergencies.

Submit a Support Ticket
Download Centre

FAQ

General

Can I initiate RS485 comms to a terminal from an existing IP terminal?

Network Configuration – Best Practices

Recommended Cable

Technical Bulletins

OMNIA Run as a Service fix for v4.x

Access Control

AmanoNet

AmanoNet Back up using IB Console

AmanoNet Minimum PC Requirements and Specifications

AmanoNet System Migration Notes

Archive Tagholders in AmanoNet

Archive Transactions in AmanoNet

AutoID IP Hardware in AmanoNet

Move AmanoNet Access Control System from one PC to another (Firebird)

NOTICE! UPGRADE TO AMANONET 7.74 – EC2/400i NO LONGER AVAILABLE

Preparing IDEMIA Sigma Lite Readers for use in Nexus220 and AmanoNet (Legacy Mode)

Replace 400i Controller over Ethernet

Replace 400i Controller over RS485

Nexxus220

Change Default Password in Nexus220

How to get a copy of a database from Nexus220 Software

I am getting “Java SE Binary Error” when opening or running Nexus220 software.

Move Nexus220 Access Control System from one PC to another (Firebird)

Nexus220 Firmware Upgrade

Nexus220 System Migration Notes

Nexus220 The number of doors for this license has been exceeded

Preparing IDEMIA Sigma Lite Readers for use in Nexus220 and AmanoNet (Legacy Mode)

Reduce length of time on buzzer for readers in Nexus220

Using Contextual Help and Key Assist For Nexus220

Omnia

Basic Trouble Shooting OMNIA

Batch Operations OMNIA

Change SYSDBA Password in OMNIA

Configuring Web Session Timeouts in OMINA

Create a Database for OMNIA 4.5 After Running the .iso

Create a Site Lockdown Input for OMNIA

Creating Relay Actions I/O in OMNIA

Door Does Not Open After Presentation To The Reader

Email Notifications In OMNIA

Emergency Mode On The Dashboard

Firmware Upgrade: Using the new Firmware Upgrade Utility

How to Install The OMNIA Plugin Manager

How to Print Tags in OMNIA

How to Use The OMNIA Card Designer

Installing SQL Server Express 2014 With Tools for OMNIA

Is it possible to move or migrate hardware modules between sites in OMNIA?

Lockout Delay and Timed Anti-Passback

Log4j Vulnerability

OMNIA 4.1 Installation Guide (Updated)

OMNIA 4.x – Requirements Specification

OMNIA Access Groups, Areas, and Device Time Patterns

OMNIA Database Backup

OMNIA Firmware Upgrade Tool

OMNIA Hardware Installation

OMNIA Plugin Service not working

OMNIA Reports

OMNIA Tagholder Enrollment

Running OMNIA as a Service

Setting up a Behavior on an OMNIA Reader Profile (a.k.a Terminal Modes in legacy systems)

Updating OMNIA Printer Persistence File

Omnia Lite

Convert a Nexus Lite into OMNIA Lite

OMNIA LiTE Backup

PM Tronics Hardware

Amano Readers and Credentials

Change Modulation mode on XQT904 Quad Transmitter
How do I change Wiegand Output Mode on Amano readers?

Legacy Hardware

Factory Reset legacy Amano IP Cameras (sold prior to 2018)

Factory Reset Nexus220 controller

How do I factory reset the EC2 (400i) controller?

Setting IP on Amano Access Control Hardware

Partner Products

Partner Products

Preparing IDEMIA Sigma Lite Readers for use in Amano SW

Setting Read Range on a Conekt Reader

Video Management Systems

Cathexis Video (Amano Vision)

Cathexis Video AV (AntiVirus Exceptions)

AmanoDVMS

Which AmanoDVMS ports need to be open on my firewall?

Vision

AmanoVision web access user name case sensitivity usage

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